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GET
Distribution of AI evaluations across sentiment, emotion, satisfaction, outcome, escalation, and knowledge gap

Authorizations

Authorization
string
header
required

Use a Bearer token to access these API endpoints. Example: "Bearer {your-token}"

Query Parameters

from
string<date-time>
required
to
string<date-time>
required
compare_prev
boolean
default:false
granularity
enum<string>
default:total
Available options:
total
channel
string
Example:

"call,whatsapp"

agent_uuid
string<uuid>
campaign_uuid
string<uuid>

Response

OK

meta
object
total_evaluated
integer
sentiment
object
emotion
object
satisfaction
object

Includes avg_score_1_5 mapped from Very Dissatisfied=1 .. Very Satisfied=5

outcome
object
human_escalation
object
knowledge_gap
object
previous
object | null