Services Overview

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Mindhunters Platform Services

Mindhunters provides a comprehensive suite of AI-powered communication services designed to help you build intelligent, scalable conversation experiences across multiple channels.

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Core Services

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Platform Capabilities

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AI Voice Agents

Mindhunters’s AI voice agents enable you to conduct natural, context-aware conversations at scale. Each agent can be customized with:

• Custom Prompts: Define agent behavior and conversation flow
• Voice Selection: Choose from multiple voice options
• Language Support: Support for multiple languages and accents
• Intent Detection: Automatic detection of user intents during conversations
• Sentiment Analysis: Real-time sentiment tracking
• Call Recording: Automatic recording and transcription

Use Cases:

• Customer support and help desk automation
• Appointment scheduling and reminders
• Survey collection and feedback gathering
• Lead qualification and sales outreach
• Payment reminders and collections

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WhatsApp Messaging

Integrate WhatsApp Business API to send template-based messages:

• Pre-approved Templates: Use WhatsApp-approved message templates
• Dynamic Parameters: Personalize messages with customer data
• Rich Media: Send images, documents, and interactive buttons
• Two-way Conversations: Handle incoming messages and responses
• Delivery Tracking: Track message delivery and read receipts

Use Cases:

• Order confirmations and shipping updates
• Appointment reminders
• Customer notifications
• Marketing campaigns
• Customer support

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Campaign Management

Create and manage sophisticated multi-channel campaigns:

• Multi-channel Support: Voice, WhatsApp, and more
• Smart Scheduling: Schedule campaigns with optimal timing
• Audience Segmentation: Target specific customer segments
• A/B Testing: Test different message variations
• Performance Analytics: Track campaign metrics and ROI
• Automated Follow-ups: Set up automatic follow-up sequences

Campaign Types:

• Outbound calling campaigns
• WhatsApp broadcast campaigns
• Drip campaigns with multiple touchpoints
• Re-engagement campaigns
• Seasonal and promotional campaigns

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Contact Management

Organize your contact database efficiently:

• Custom Fields: Define custom attributes for your contacts
• Tags and Labels: Organize contacts with tags
• Import/Export: Bulk import and export contact data
• Deduplication: Automatic duplicate detection
• Timezone Support: Store contact timezone preferences
• Contact History: View complete interaction history
• GDPR Compliance: Privacy controls and data management

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Service Integration

All Mindhunters services work seamlessly together:

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Example Workflow

1. Import Contacts: Upload your contact list
2. Create Campaign: Design a multi-touch campaign
3. Configure Agent: Set up AI agent with custom prompts
4. Launch Campaign: Start reaching out to contacts
5. Monitor Results: Track performance in real-time
6. Analyze Data: Review transcriptions and analytics
7. Optimize: Refine based on insights

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Developer Tools

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Webhooks

Receive real-time notifications about:

• Conversation updates and completions
• Campaign status changes
• Intent detections
• Message deliveries
• Custom events

See the Webhooks Guide for setup instructions.

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API Access

Full programmatic access to all platform features:

• Initiate calls and send messages
• Manage campaigns and contacts
• Retrieve transcriptions and analytics
• Configure agents and settings

Explore the API Reference for complete documentation.

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Monitoring & Logs

Track and debug all API interactions:

• Request/response logs
• Webhook delivery logs
• Performance metrics
• Error tracking

Learn more in the Monitoring Guide.

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Service Limits

Understanding service limits helps you plan your usage: Need higher limits? Contact support@mindhunters.ai to discuss enterprise plans.

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Security & Compliance

Mindhunters takes security seriously:

• Data Encryption: All data encrypted in transit and at rest
• SOC 2 Compliance: Regular security audits
• GDPR Compliant: Full GDPR compliance and data controls
• ISO 27001: Information security management
• Privacy Controls: Customer data privacy and consent management

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Getting Help

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Next Steps